Axiom Pro provides outstaffing and recruitment services for the IT, Back Office, Support, and Market Research industries. We are hiring on behalf of our client, a leading third-party logistics (3PL) provider dedicated to delivering innovative and efficient supply chain solutions for businesses of all sizes.
Our client is known for their strong focus on customer satisfaction, technology-driven processes, and commitment to sustainability. Their mission is to streamline operations and create lasting value for their clients.
They are currently seeking a motivated and results-oriented Account Manager to join their team and contribute to their continued success in the logistics industry. As an Account Manager, you will play a pivotal role in managing and nurturing client relationships within the logistics and supply chain operations.
Responsibilities
– Client Relationship Management: Serve as the primary point of contact for assigned clients, developing and maintaining strong, long-term relationships.
– Customer Retention: The focal point of this position will be reaching out to customers over the phone and following up with them via email on a daily basis. This will occupy the majority of daily work activity.
– Account Growth: Identify opportunities for upselling and cross-selling additional services, contributing to revenue growth for the company.
– Problem Resolution: Address client inquiries, concerns, and service issues promptly, ensuring timely and effective resolution.
– Logistics Coordination: Work closely with internal teams to ensure that shipments are processed efficiently and clients’ expectations are met in terms of quality and delivery timelines.
– Performance Monitoring: Track and analyze key performance indicators (KPIs) for client accounts, providing insights and recommendations for continuous improvement.
– Reporting & Documentation: Prepare and present regular status reports, reviews, and performance metrics to our team.
– Process Improvement: Identify areas for operational improvements and collaborate with relevant teams to implement solutions that enhance efficiency and service quality.
Requirements
– Experience: 1+ years of experience in account management or customer service, ideally in a 3PL, or logistics environment.
– Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with clients, senior management, and internal teams. (Fluent English is required)
– Technology Proficiency: Comfortable using logistics management software TMS, CRM tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
– Organizational Skills: Ability to prioritize and manage multiple tasks and accounts simultaneously in a fast-paced environment.
– Customer-Focused: A passion for delivering excellent service and a strong client-first attitude.
Mandatory Skills
– Customer Support
Mandatory Languages
– Native English
Working Day
– Full Time Job
Working Conditions
– Full-time position requiring 8 hours per day within EST business hours
– Competitive salary with performance-based incentives
– Paid time off (PTO)
– Professional development opportunities
– A dynamic, team-oriented work environment
– The opportunity to make a tangible impact in a fast-growing industry